RaceTrac may change, modify, suspend and/or eliminate this rewards program without notice. You can call RaceTrac at (888) 529-6578 toll free number, write an email, fill out a contact form on their website www.racetrac.com, or write a letter to RaceTrac Petroleum, Inc, 200 Galleria ⦠We look forward to serving you as a RaceTrac Rewards VIP Member! Just grab a card in-store and sign up now. Phone: [protected]. RaceTrac reviews first appeared on Complaints Board on Feb 8, 2010. Other employees will see that there is a long line to pay and basically ignore . The gasoline was flowing from the pump much slower than normal. Today I was very much disrespected by an employee named Devin. A few days later, the check engine light came on again, and I returned my car to the Buick dealership, resulting in charges of $429.85. 76 Verandah View And said no more yogurt tonight..."go on"!!! The message above was sent to a customer of RaceTrac Petroleum, an Atlanta company that operates more than 650 retail gasoline convenience stores in 12 southeastern states. No further apology for wasting my time. Guest Service Associate (80) Sales Associate (48) Associate (47) Store Manager (45) Shift Manager (45) General Manager (29) Co-Manager (29) Store Associate (28) Night Manager (26) Manager (25) Guest Service Representative (16) Third Shift Manager (13) Customer Service Associate (13) Swing Manager (12) Cashier (11) Show more job titles ⦠Bad bad business coming from a business family. The up-to-5¢ per gallon and up-to-3¢ per gallon standard monthly fuel rebates begin when the promotional rebate ends. Thank you Janice. I go to pump 5, and IT had an out of service bag over the nozzle. I use the station at 3790 Atlanta hey in bogart. LEARN MORE LEARN MORE Food and Beverages. Salary information comes from 32 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Came and grabbed my hand, she did have to because it was a small cup. If your card was mailed to you, please contact us ⦠I enjoyed shopping here and it's right down the street from my house, sadly some of the people they hire do not understand how to have respect for one another! Or anyone who can help me if I get sick. All Rights Reserved. Come by anytime and get Whatever Gets You Going. So I went on to make one, when this women which I have no idea where she came from, it's as if she was waiting on me. It's unprofessional to have this mask on in the store, I visit many stores and have never seen another employee wearing this political stamens mask. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Whether it's running into an ATM error, inquiring about a partnership opportunity, checking your gift card balance, becoming a vendor, or checking your application status, we can help. One thing I recommend racetrac to do for their employee is to train them about how the race track rewards work. ATLANTAâRaceTrac is offering essential workers a free month of the RaceTrac Rewards VIP program when they sign up between now and August 31. Every time you pay with your RaceTrac Debit Card, youâll enjoy an instant price rollback of 7¢ per gallon at the pump. *New accounts only, subject to credit approval and applicable law. Your security is our priority. Patricia T. Johnson If you picked up your original card at a store location, you will need to pick up a new card and call Customer Service at 877-403-2222 to add the new card and turn off the damaged card. But when we got to the counter the woman said sorry I can't check you out because you don't have exact change I told her no problem keep the change is that because of the covid, and not wanting to touch my hands? Apply to Operations Analyst, Employee Advocate, Retail Sales Associate and more! On December 7, I filled my Toyota Avalon RaceTrac #2328 in Sarasota, Florida as I have many times. RaceTrac has an average consumer rating of 1 ⦠Save 7¢ per gallon every day. RaceTrac was first mentioned on PissedConsumer on Jan 11, 2015 and since then this brand received 50 reviews.. RaceTrac ranks 56 of 403 in Food Stores category. Advanced Service Technician ^company_name^ Smyrna, GA. 500 Lake Ridge Drive Southeast. I will not be shopping with racetrac anymore. LEARN ABOUT REWARDS. Since my birthday is in March, and it was determined that my car would not pass an emissions inspection in order to obtain a tag renewal, I had no choice but to purchase another vehicle. You can find contact details for RaceTrac above.. ComplaintsBoard.com is an independent complaint resolution platform that has been ⦠The monthly fuel subscription program gives members a 10 cents per gallon discount on the first 40 gallons and three cents per gallon thereafter each month with each fuel purchase. What is a qualifying product? I asked for a refund, and all I was told was ok it's in your card. If you have any questions, please do not hesitate to reach out to Customer Service (www.racetrac.com/contact-us.aspx). Should not take 10 mins to get cup of coffee - thank goodness they building a QT next door. I said that was fine, but when I went out to pump 10, there was a bag over the nozzle, indicating it was out of service. Many banks offer credit cards with gas rewards that allow to earn points or cash back on gas and all other purchases. Average RaceTrac Petroleum, Inc. I have retained all receipts. As a qualifying customer, you'll also get access to a full range of benefits and perks, as well as to lucrative gas rebates programs. By clicking Submit you are agreeing to the Complaints Boardâs Terms and Conditions. It cost me more than $700.00 to fix. ZipLineâ¢, Copyright © 2021. My email is [protected]@att.net jesus casanova I complain to lottery. Every day. With that in mind, RaceTrac, a popular fuel/convenience store chain in the South, launched a premium loyalty program this week called RaceTrac Rewards VIP. S Ssdggbbbb Jan 19, 2020. It is very discouraging for a RaceTrac reward customer to know more about how the app and the rewards work and the employee does not have no idea about the RaceTrac rewards. ZipLine monitors and limits exposure to fraud, so youâll never be held liable for unauthorized transactions on your RaceTrac Debit account. I have been using them in Florida for years, so when they built a Racetrac on... On Feb 24, 2021 at 9:18 pm I entered Rac TRAC and made my usual purchase. He then proceeds to roll his eyes at me. File a complaint. My name is Jeffrey Bennett. Poor management - very inconvenient . RaceTrac reviews first appeared on Complaints Board on Feb 8, 2010. When the cashier had me to pay for the coffee even though at other times it was given free due to essential workers. Lately, every time I go to tank up my car. If you sign up for a RaceTrac Rewards VIP Membership, you accept the following terms, conditions, limitations, and requirements. I have witnessed several times of clerks trying to avoid customers using their point rewards. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. On 9/11/20, I entered into RaceTrack in Stuart, Fla to get some coffee. It was determined that all the damages were related to having received bad fuel from your station. When there are a lot of customers in store there will maybe be one cashier at counter - with 3 registers. I wasn't worried about because I know what it's like to have a long day i'm assuming that was the end of her shift maybe. She said yes that's exactly why. I'll never go there again!! The latest complaint lotto ticket was resolved on Aug 29, 2018. If you received this letter, you are a customer, buyer, partner or employee of [victim],â the email sent to a RaceTrac rewards program member and obtained by Krebs on Security reads. I am a trac fanatic. I go back in, and the guy apologized and said I'll move you to pump 5. Went to buy a lotto ticket they had some printed oud one was for 40.00 for whole month I bought it on the january 2 2021 then I look at ticket and it started on the january 01 2021 this ticket is not face value because today is january 2 2021 so they gave me my money back, I ask for a pen they did not have, a men gave me a pen went to his car, mark my ticket for one month and told them you can not sell that ticket you have it not face value they would not sell me lotto ticket and kick me out in front of a lot of people they were shaking their head? Newnan, Georgia 30265 Obviously, the other 2 employees saw the line but did not want to help. The latest review Disrespectful Employee was posted on Apr 17, 2021. Initial RaceTrac complaints should be directed to their team directly. This automobile has been dependable, and I felt certain this would be my last automobile purchase. Today, for example, long line, one employee at counter, one employee re arranging the roller grill dogs and other one re arranging potato chips. ... Cards, or to check your balance, see your local RaceTrac store, visit www.racetrac.com, or call 1-888-636-5589 for customer service. By using the smartphone app, RaceTrac guests earn points with nearly every purchase in-store or at the gas pump and move up the loyalty rankings. After 10 years of research and development, RaceTrac launched its new rewards program on April 1: RaceTrac Rewards. Customer Service: 800-683-6360. A faithful customer to Racetrac (DFW store in Frisco, off Legacy and Main) UNTIL I overheard the general... On 7/1/2020 at about 7:30 AM I filled my car with 88 octane [flexfuel]. I took my car to the dealership where it was discovered that the gas had too much ethanol. All rights reserved. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RaceTrac Customer Service. Horrible customer service! You can find contact details for RaceTrac above. This is how you earn points at the pump. This is disturbing to me, as I think all lives matter. Launched in mid-June, RaceTrac Rewards VIP is a premium add-on to RaceTracâs loyalty program. Me and my partner (we wearing masks) we're in line today at a nice new racetrac when we were line, I decided to get my friends son some yogurt bc I seen the topping were full and plentiful and the machine were on. RaceTrac Overview. RaceTrac Rewards VIP charges members $2.49 per month in ⦠While asking for my items he completely ignores me while having headphones in, scrolling on his phone. I live... We are huge fans of Racetrac. Whether itâs a taquito for breakfast or Swirl World at 2 a.m., RaceTrac is a judgement-free zone. Patricia T. Johnson â Newnan, Georgia, USA, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RaceTrac Customer Service. Stay Connected. We won't call or text. Recent recommendations regarding this business are as follows: "I would never recommend ⦠I went back inside and was told they could refund the money and re run it for pump 10. I feel you should take responsibility for this. On January 29, 2021 my check engine light came on. Inside the store, you earn 1 point per $0.25 spent on all products except for alcohol, tobacco, lottery, and services (like money orders or gift cards). Fuel Anywhere & Save at RaceTrac & RaceWay. I have paperwork from the Toyota dealership and my debit card receipt as evidence. Whether you choose to apply or just leave your information, we look forward to staying connected with you. I come into this location all the time and never have any issues. Discuss the issues you have had with RaceTrac and work with their customer service team to find a resolution. I then ask nicely if he heard me and he tells me "yes, I'm not deaf". I asked her why and she told me that it's according to what manager is on duty. You can only get help from RaceTrac one way that we know of and that is by phone. Reviews For RaceTrac Customer Service (13) unable to buy gas I went there late Saturday night before a trip to ilamorada to buy gas with a gas card bought at Publix was told they couldn't sell me gas as credit card readers were down I didn't have cash on me. The company starts this Racetrac Customer Satisfaction Survey to get customers to feedback about howâs their visit experience with them, service is good or not, and other questions related to their visit.. Customer Service Representative hourly pay in the United States is approximately $10.55, which is 20% below the national average. So inhope this gets to you. *Click here to access Terms and Conditions for the RaceTrac Rewards VIP Program. RaceTrac â customer point rewards. The up-to-5¢ per gallon and up-to-3¢ per gallon standard monthly fuel rebates begin when the promotional rebate ends. If you cannot access this information, please call 1.833.429.9479 for assistance April 20, 2021 about 2pm, I shop at Racetrac on 24 ave and 119 st, Miami Florida 33167, I shop their at least 6 times a week, sometimes twice a day, yesterday day I went in for a cases of soda I went to the register payed for it my purchase, I noticed the case of soda was damage I went to change ad your manager a female, was in the isle making sweet's with another female, the manager shouts, , what you're probably, I said the case is damage, probably you should return it to distribution a get credit for it in stead of being rude, she started cursing me, a wanted to pick a fight, , the another employee came from the back, a gay male bout 6'3 he, s coming at me saying things like he will f**k me up, him an the gay manager coming like the wanna jump me, know I am a Black guy my self although I would have defeated them easley, the cashier was Sweet, Now my problem is this store is around the corner, I shop at that Racetrac and anyone I see when I buy gas, I am an over the road driver, but now I can't go too the one around the corner, , that was a bad experience, what can be done about that, well I guess that I have to get Racetrac a new lool. Use this comments board to leave complaints and reviews about RaceTrac. The 5¢ per gallon promotional rebate is based on your billing cycle and ends 90 days after the RaceTrac fleet card account is issued. The latest review Employee was posted on May 9, 2021. On January 14, 2021 I purchased a full tank of gasoline from your Newnan, Georgia station, located at 1 Amlajack Blvd. I told her what happened and she told me to call management. Download the RaceTrac Rewards App in the Google Play or Apple Store. Share Report Copy. See our FAQ to learn more and help answer your questions about the program. I am a behavior specialist for the Lee County school district in Florida. RaceTrac â customer service It was a Sunday evening, I went to get gas on Pump 20 I spent 30$ where 25$ was for gas and 5$ for etc. This customer service is dissatisfying and uncalled for. 3,615 Racetrac jobs available on Indeed.com. The latest complaint lotto ticket was resolved on Aug 29, 2018. I retired in 2017. RaceTrac doesn't have an online help desk for customer service, but you can call them on the phone. I took my car to the Buick dealership, which services my car on a regular basis, resulting in charges of $941.45. RaceTrac Customer Service. Should you choose not to consider my request, I will make my situation known to Clarke Howard, Consumer Advocate. So, go through this post carefully and get all the information in detail to easily complete the Racetrac Feedback Survey and to get your Free Racetrac Coupon Code. âThe company has been hacked, data has been stolen and will soon be released as the company refuses to protect its peoplesâ data.â There are 3 racetrack stations in our town and same problem at all three. My ph#[protected]. Join Our Talent Network. RaceTrac is known for delivering great service to the guests who come to us for our modern, convenient locations, quality food offers and wide product selection. Proudly resolving consumer concerns since 2004 RaceTrac Customer Service Contacts +1 888 636 5589 (Guest Relations Hotline) +1 770 431 7600 (Media Relations / Real Estate) With the flexibility to fuel anywhere, the RaceTrac Universal Card is accepted at every major U.S. fuel stationâ45,000 service locations, too. Shame on you! ATLANTA, (June 15, 2020) â RaceTrac today announces the launch of its new monthly fuel subscription program, RaceTrac Rewards VIP.For $2.49 per month, RaceTrac Rewards VIP members will save 10 cents per gallon on the first 40 gallons and 3 cents per gallon thereafter with each fuel purchase every month. I am a 74-year-old widow. ©2018 Blackhawk Network Inc. RaceTrac does not offer a RaceTrac credit card, but you can still earn rewards on gas purchases. I pulled into pump 6 and went inside to prepay. RaceTrac Rewards VIP is a premium add-on to your existing RaceTrac Rewards membership that allows you to save on every gallon you purchase from RaceTrac! The police show up they told me they do not have to sell me a ticket and I had to live or I go to jail. To ensure your protection, your RaceTrac Debit account is managed by ZipLine, a leading private label debit processor employing state-of-the-art firewall and other comprehensive security methods in accordance with the rules and regulations of the Federal Reserve. The message above was sent to a customer of RaceTrac Petroleum, an Atlanta company that operates more than 650 retail gasoline convenience stores in 12 southeastern states. © 2004-2021 ComplaintsBoard.com. It is a monthly fuel subscription program through which members can save 10 cents per gallon on the first 40 gallons and 3 cents per gallon thereafter each month with each fuel purchase. I need some clarification on if coffee is still being providing to essential workers. Contact RaceTrac directly by selecting one of the following options. After few mins the one person at register had to call other employees to help at register. Standard rebates are based on the number of gallons purchased at RaceTrac and RaceWay-branded locations each month with a RaceTrac fleet card. A day later, my check engine light went on. Not only that but they complain when customers use their point rewards it causes them not to get a raise. All personal data is encrypted in real time, and every transaction is PIN protected. Living on a fixed income, this presents a financial hardship; consequently, I feel that your company owes me monetary compensation. Every gallon. 4/27/2021 Engineering Project Manager ^company_name^ ... happening at RaceTrac. Consumers today are often on the run, in a hurry, and want instant benefits in their daily lives that are engaging and valuable. The past couple of days I go in and a lady at the register is wearing a Black Lives Matter mask. The overall rating of the company is 2.7 and consumers are mostly neutral.. To ensure your protection, your RaceTrac Debit account is managed by ZipLine, a leading private label debit processor employing state-of-the-art firewall and other comprehensive security methods in accordance with the rules and regulations of the Federal Reserve. Went to pump the gas and the pump handle was broke. In 2014, anticipating that I would be retiring in the near future, I purchased a 2015 Buick Verano. Thank you, Plus, you save up to 5¢ a gallon when you fill up at over 760 RaceTrac ⦠RaceTrac has an average consumer rating of 1 stars from 427 reviews. Contact RaceTrac customer service. Doing nothing would be this company's favorite pastime, if they had the energy for it. Initial RaceTrac complaints should be directed to their team directly. RaceTrac has resolved 2 complaints. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I was on my way to work, or I would of put up more of a stink.
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